Logistics and Repairs Administrator

• Job Type: 6 months fixed term contract
• Location: MK17, Beds
• Salary: annual salary £28K
• Working hours, Mon to Fri 37.5 hours per week
• You must have your own transport

We are seeking a strong Administrator to manage and monitor our logistics operations efficiently. This role involves handling customer and supplier inquiries, coordinating shipments, and maintaining accurate inventory and documentation. The ideal candidate will have strong administrative skills and a customer-focused approach to support our logistics and inventory processes.

Day-to-day of the role:

• Manage and monitor the logistics inbox, responding promptly to customer, supplier, and internal enquiries.
• Coordinate shipment arrangements and maintain communication with customers and stakeholders to ensure smooth operations.
• Prepare and manage shipping documentation, customs paperwork, and proof of delivery records.
• Update and maintain inventory, asset tracking systems, and spreadsheets with accurate and current information.
• Record and track serial numbers, dispatch details, repair statuses, and shipment activities.
• Maintain precise inventory and stock records across multiple locations.
• Process repair requests, allocate cases, and coordinate repair activities with external partners.
• Liaise with customers throughout the repair and delivery process, providing timely updates and resolving any queries.
• Raise invoices for repair services for both UK and US customers.
• Manage and respond to queries through Freshdesk tickets and other system-generated requests.
• Generate and analyse reports relating to inventory, logistics, repairs, and operational activities.
• Ensure all records and processes are compliant with company procedures and shipping regulations.
• Support the continuous improvement of administrative, logistics, and inventory processes.

Required Skills & Qualifications:

• Strong administrative and coordination experience
• Excellent organisational skills with the ability to manage multiple priorities effectively.
• High level of accuracy and attention to detail.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Demonstrated ability to maintain accurate records and documentation.
• Customer-focused approach with strong problem-solving skills.
• Ability to work independently and manage workloads effectively.
• Use FMX system - training will be given

If you are interested and feel you have the skills and experience, then please apply online or contact Wendy at Reed Milton Keynes branch