People Services Administrator

Location: Birmingham

Salary: £26,000

Hours: 37 Hours Per week

Type: Permanent

Be the trusted first point of contact for our colleagues

We’re looking for a detail-focused People Services Administrator to provide essential administrative support across the colleague lifecycle, helping colleagues get the answers they need in a timely, professional and supportive way.

This is a hybrid role for someone who enjoys organisation, takes pride in accuracy and understands the importance of confidentiality when handling personal and employment information.

You’ll be a key point of contact for People-related queries, supporting colleagues and managers with day-to-day requests, maintaining accurate records and ensuring People processes run smoothly and efficiently.

You’ll use your administrative skills and Excel knowledge to keep information up to date, process colleague lifecycle transactions and ensure documentation is organised, accurate and easy to access. You’ll also help identify discrepancies, flag issues and contribute to improving the quality of our People data and services.

What We Need

You’ll have strong organisational skills and an accurate, methodical approach to administration. You’ll be confident responding to queries, managing competing priorities and working to deadlines, while delivering a helpful and professional service to colleagues and managers.

You’ll also bring:

• Strong customer service and communication skills
• Excellent attention to detail and a commitment to data accuracy
• Experience using Excel to manage data and maintain accurate spreadsheets
• The ability to manage multiple requests and prioritise workloads effectively
• A responsible approach to confidentiality and handling sensitive information
• The confidence to follow established processes and escalate issues where appropriate
• A proactive approach to identifying discrepancies and supporting continuous improvement

What We Offer

• Annual leave plus bank holidays
• Defined contribution pension scheme
• Employee Assistance Programme
• Flexible working opportunities
• Hybrid working

If you’re ready to make a difference by providing reliable support, keeping information accurate and helping our colleagues get the service they need, we’d love to hear from you.

Join us and help make sure everything we do is about people.