Service Charge Officer - 6 Month Contract

We are currently recruiting for an experienced Service Charge Officer to join a busy housing organisation based in Borehamwood on a 6-month contract. This is an excellent opportunity for a candidate with service charge experience within social housing who enjoys working in a customer-focused environment and has strong analytical and problem-solving skills

Location: Borehamwood

Contract: 6 Months

Rate: £16.58 per hour

The Role

As a Service Charge Officer, you will play a key role in ensuring the accurate, transparent and timely administration of service charges for residents across various tenures. You will work closely with internal teams, residents and key stakeholders to resolve enquiries, support service charge processes and maintain compliance with relevant legislation and best practice.

Key Responsibilities

• Managing service charge enquiries from residents and internal stakeholders.
• Investigating and resolving service charge issues and disputes.
• Supporting the resolution of escalated complaints.
• Reviewing and processing service charge adjustments within ERP systems.
• Working closely with analysts to ensure service charge estimates and actuals are accurate before issue.
• Responding to enquiries received through the service charge mailbox within agreed timescales.
• Liaising with colleagues and external stakeholders to maintain accurate service charge information.
• Attending resident meetings where required to discuss and resolve service charge matters.
• Supporting rent teams with service charge-related queries, including enquiries from local authorities.
• Contributing to service charge projects and continuous improvement initiatives.
• Ensuring compliance with legislation, policies, and organisational standards.

About You

To be successful in this role, you will have:

• Previous experience working within service charges, ideally in the social housing sector.
• Knowledge of Landlord and Tenant legislation and service charge regulations.
• Experience delivering excellent customer service and handling complex resident enquiries.
• Strong numerical and analytical skills with the ability to work accurately with large volumes of data.
• Advanced Excel skills, including data manipulation and validation.
• Experience using ERP and CRM systems.
• Excellent written and verbal communication skills.
• The ability to manage competing priorities and meet performance targets.
• A collaborative approach and the confidence to engage with residents and stakeholders at all levels.
• A commitment to Equality, Diversity & Inclusion and Health & Safety best practice.

What's on Offer?

• Competitive rate of £16.58 per hour.
• 6-month contract with the potential to gain valuable social housing experience.
• Opportunity to join a supportive and collaborative team.
• Hybrid working opportunities may be available subject to business requirements.

If you have experience in service charges and are looking for your next contract opportunity, we would be keen to hear from you.