The opportunity

Our client is an established freight forwarder with a busy ocean import desk. They are growing and need an Ocean Import Operator to take ownership of shipments from booking to delivery.

This is a hands-on role with real responsibility. You will run your own files end to end and be the go-to contact for customers and agents. It suits someone with a solid year or more on an import desk who is ready to step up.

Key responsibilities

• Manage FCL and LCL import shipments end to end, from pre-alert to final delivery
• Liaise with overseas agents, shipping lines and customers to keep shipments on track
• Track vessels and containers, and update customers proactively on ETAs and delays
• Check and process shipping documents, including bills of lading, invoices and packing lists
• Arrange customs clearance with the customs team or broker
• Book haulage and arrange delivery to the customer's premises
• Manage demurrage, detention and storage to keep costs down
• Release cargo, handle freight payments and chase outstanding documents
• Raise accurate invoices and accrue costs so every file is profitable
• Resolve problems quickly and escalate where needed
• Build strong relationships with customers and agents

What you'll bring

Essential

• At least 1 year's experience in ocean freight imports within a freight forwarder
• Experience handling shipments end to end
• Good knowledge of import documentation and shipping terms, including Incoterms
• Strong organisation and the ability to manage a busy workload
• Clear, confident communication by phone and email
• Good IT skills and a forwarding or freight system such as CargoWise

Desirable

• Knowledge of UK customs procedures and CDS
• Experience with both FCL and LCL
• Exposure to reefer, hazardous or out-of-gauge cargo