Customer Service Assistant - Email & Live Chat

£13.80 per hour | Monday to Friday | 40 hours per week | Motherwell

12-Week Initial Contract | Potential for Extension

Are you confident communicating with customers and enjoy providing a friendly, professional service?

We are currently recruiting Customer Service Assistants to join an established client based in Motherwell.

This is an excellent opportunity for someone with strong communication skills and a customer-focused attitude. Previous customer service experience is beneficial but not essential, as full training and ongoing support will be provided.

The Role

As a Customer Service Assistant, you will be responsible for supporting customers through email and live webchat, ensuring every interaction is handled professionally and efficiently.

Your key responsibilities will include:

• Responding to customer enquiries via email and live webchat
• Providing friendly, professional and efficient customer support
• Handling and resolving customer queries accurately and promptly
• Working towards individual performance and customer service targets
• Maintaining a high standard of written communication
• Ensuring accuracy and attention to detail across all customer interactions
• Delivering a positive customer experience every time

About You

We are looking for people who are:

• Confident communicators with excellent written and verbal skills
• Customer-focused and professional
• Highly organised with strong attention to detail
• Comfortable working in a busy, fast-paced environment
• Able to work towards targets and deadlines
• Quick to learn and confident taking on new information
• Positive, reliable and willing to develop their skills

Previous customer service experience is beneficial but not essential.

What's on Offer?

• £13.80 per hour
• 40 hours per week
• Monday to Friday working
• No weekend work
• Rotating shifts between 08:30 and 17:30
• 12-week initial contract with potential for extension
• Full training and ongoing support
• Weekly pay
• Valuable experience with an established employer
• Friendly and supportive working environment

Interested?

If you're looking for an opportunity to build your customer service experience within a supportive team, we'd love to hear from you. Apply today to take the next step in your career.

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.

Love Success is proud to serve as an Employment Agency for this vacancy.