Resident Liaison Officers Required!

Our client, a well-established Safety & Security Systems Company, is seeking Resident Liaison Officers to join their team on a temporary basis. This is a fantastic opportunity to support residents while playing a key role in an important fire safety installation programme.

The Role

• Start Date: 12th October 2026
• Pay Rate: £16.00 per hour
• Duration: Until February/March 2027
• Location: Stratford
• Working Pattern:
  • 4 days per week
  • Rotating shifts:
    • 9:30am - 5:30pm/6:00pm
    • 1:30pm/2:00pm - 8:00pm
  • Every third Saturday on a rota basis

Key Responsibilities

• Visit residents to arrange access for upcoming fire alarm installations within their properties
• Support residents in completing digital forms and booking appointments via an online portal
• Create and update resident profiles using tablets and internal systems
• Accurately record resident information and appointment details
• Input all collected data into the SimPro system at the end of each shift
• Liaise with engineers by ensuring appointment information is updated and communicated correctly
• Escalate any resident concerns to the manager
• Carry out general administration duties as required

Please note: this is "warm knocking" as all residents will have been contacted in advance and will be expecting your visit

About You

• Previous experience in a customer-facing, resident liaison, housing, community engagement or administrative role
• Excellent communication and interpersonal skills
• Friendly, professional and approachable manner
• Strong organisational and time-management skills
• Comfortable using tablets, online booking systems and databases
• High attention to detail when recording information
• Able to work in a fast-paced environment and manage a high volume of resident visits
• Experience using SimPro would be highly advantageous

If you're confident communicating with residents, highly organised, and enjoy being out and about rather than sitting behind a desk all day, we'd love to hear from you!

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