Position: Customer Service Administrator, Full-time | Office Based Salary: £28,000, Location: Hailsham, East Sussex Our client is looking to recruit a customer-focused Customer Service Administrator to join their team in Hailsham, East Sussex. This is a varied role supporting customers, processing orders and working closely with sales, warehouse and logistics teams. Key Responsibilities * Respond to customer enquiries by phone and email. * Process orders, returns and exchanges accurately. * Resolve customer queries and issues professionally. * Maintain accurate customer and order records. * Produce weekly reports for key customer accounts. * Manage promotions to support product sales. * Liaise with warehouse and logistics teams to ensure timely deliveries. * Work closely with sales and other departments to support customers. About You * Ideally 2/3 years' customer service experience. * Fluent in both French and English. * Good communication and organisational skills. * Problem-solving ability with a positive, customer-focused approach. * Good Microsoft Office skills, particularly Excel, Word and Outlook. * Accurate, well organised and able to work independently and as part of a team. Working Conditions * Full-time role * Office based, with one day a week working remotely after the probation period. * Working hours are 8am to 4pm, Monday to Friday. * 23 days holidays. * Discretionary yearly bonus. Applicants must live within a reasonable commuting distance of Hailsham. Interested candidates should forward their CV in strictest confidence to Paul Davidson