We are recruiting for a Building Pass Office Administrator to join Transport for London. This role is to manage the administration, production and delivery of building passes and associated systems, as part of the plan to deliver a centralised building pass function.

To provide a professional and timely service, focusing on customer experience. To assist the Building Management team in providing facilities services for TfL staff, visitors and contractors.

*A key requirement for this role is to have CTC Clearance*

Key Information:

• Rate: £108.93 - 182.89 per hour
• Location: Southwark, London (fully officed based)
• Start Date: ASAP
• Hours: 35 hours per week, Monday - Friday, 9am - 5pm
• Contract Duration: 6 months

Key Accountabilities:

• Manages the administration and production of building passes and associated database
• Manages the administration of associated functionality of the building passes, such as locker enabling, etc.
• Act as a key point of contact of all customers, seeking to deliver a high level of customer service
• Act as a point of contact for relevant 3rd party suppliers
• Provide specialist support in the event of an on site emergency
• Provide reporting to Facilities management team
• Undertake regular usage audits/ housekeeping of systems to ensure is up to date and accurate
• Manage Leavers process with regards to building passes, ensuring cards are cancelled and destroyed
• Ensure passes are produced within agreed SLA
• Manage stock control and ordering of all associated consumables.
• Ensure best practice protocols are understood and followed including the management of personal data
• Resolve issues/ complaints regarding building passes
• Provide a high level of service when taking staff photographs, ensuring photos are of appropriate quality
• Review processes and procedures, recommending efficiencies or improvements
• All reasonable tasks as requested which relate to the smooth, efficient operation of the facilities services and team
• Undertake building/ staff inductions

If you are interested in this vacancy, APPLY NOW!