• Temp role ASAP start
• Hybrid role: three days a week in Enfield office
• Well known consumer brand

My client is a well known brand and are about to enter their busiest period and need additional support in their Customer Service Team!

Are you an experienced Customer Service professional with a passion for e-commerce?
Do you have hands-on experience with Shopify and enjoy helping customers?

We're looking for a proactive and customer-focused E-Commerce Customer Support Coordinator to join the team in Enfield on a temporary basis over the busy Christmas trading period.

With online orders and customer enquiries increasing significantly in the run-up to Christmas, you'll play an important role in ensuring customers receive a first-class experience, providing timely and helpful support across the online webstore.

The Role

Working as part of the wider Customer Care team, you'll be responsible for handling a high volume of customer enquiries across email, live chat and Reamaze. You'll help customers with order queries, provide product and service information, and liaise with external logistics partners to ensure issues are resolved quickly and efficiently.

This is a fast-paced role where you'll need to be organised, confident working independently and able to hit the ground running.

Key Responsibilities

• Responding to customer enquiries relating to online orders via email, live chat and Reamaze.
• Providing helpful and accurate product and service information.
• Liaising with external logistics partners to resolve delivery and order-related queries.
• Monitoring logistics partner performance and following up on outstanding issues.
• Supporting the wider Customer Care team during the peak Christmas trading period.
• Ensuring customers receive a professional, efficient and positive experience.

About You

• Previous experience in a customer service, customer support or consumer care role.
• Hands-on experience within e-commerce, ideally with Shopify.
• A good technical understanding of online retail platforms and customer service systems.
• Excellent written and verbal communication skills.
• A confident, professional and customer-focused approach.
• Highly organised, with the ability to manage competing priorities.
• A proactive, flexible and can-do attitude.
• Comfortable working independently in a busy, fast-paced environment.

What's on Offer?

An excellent opportunity to join a cool brand during one of its busiest trading periods, using your e-commerce and customer service experience to make a real difference to the customer experience.

Interested? If you have the relevant experience and are available to start at short notice, we'd love to hear from you. Apply today!

Please note. this is a hybrid role. You will be required to work on-site in Enfield Tuesday to Thursday and can be home based on Monday and Friday

Rate of pay is £14.80 per hour