Councillor Enquiries Assistant

Location: Civic Centre, Wolverhampton
Hours: 37 hours per week, Monday to Friday
Pay Rate: £15.56 per hour

Are you an organised, customer-focused administrator with excellent communication skills and a passion for delivering high-quality support services?

We are seeking a Councillor Enquiries Assistant to join a busy and professional team at the Civic Centre in Wolverhampton. This is a varied and rewarding role where you will provide vital support to elected Councillors, helping them effectively serve their communities and carry out their responsibilities.

If you thrive in a fast-paced environment, enjoy problem-solving, and have the confidence to manage multiple priorities while delivering exceptional customer service, we'd love to hear from you.

About the Role

As a Councillor Enquiries Assistant, you will act as a key point of contact for Councillors, providing responsive and professional support across a wide range of administrative, customer service, and operational activities.

You will work closely with Councillors, Council departments, partner organisations, and members of the public to resolve enquiries efficiently, coordinate essential support services, and ensure elected members have the resources they need to fulfil their roles effectively.

Key Responsibilities

• Provide comprehensive administrative support to Councillors, including diary management, correspondence handling, invitations, and meeting arrangements.
• Deliver a responsive and professional enquiry service via telephone, email, face-to-face contact, and digital channels.
• Take ownership of Councillor enquiries and casework, ensuring timely resolution wherever possible.
• Maintain and update online content, including Councillor portals, websites, handbooks, and documentation.
• Coordinate Councillor allowances, expenses, travel, and subsistence claims in accordance with Council procedures.
• Organise conferences, seminars, training events, travel, accommodation, and associated arrangements.
• Support the provision and management of Council IT equipment, including coordinating training and assisting with technology-related queries.
• Administer identity cards, access cards, travel passes, DBS applications, and annual data protection returns.
• Assist with budget monitoring and maintain accurate financial and administrative records.
• Manage mailboxes, trackers, forms, and service records to ensure high standards of accuracy and efficiency.
• Provide guidance on civic protocols and procedures to Councillors, partners, and members of the public.
• Support Councillor receptions, events, and official functions.
• Ensure compliance with health and safety, information governance, and Council policies.

What We're Looking For

We are looking for candidates who can demonstrate:

• Previous experience in an administrative, customer service, or support role.
• Excellent organisational skills with the ability to manage multiple tasks and priorities.
• Strong verbal and written communication skills.
• Confidence working with a range of IT systems and Microsoft Office applications.
• The ability to build positive working relationships with a variety of stakeholders.
• High levels of accuracy and attention to detail.
• A professional, proactive, and customer-focused approach.
• The ability to work independently while contributing positively to a team environment.

Why Apply?

This is an excellent opportunity to join a dedicated local government team and play an important role in supporting Wolverhampton's elected representatives. You'll enjoy a varied workload, meaningful responsibilities, and the opportunity to contribute directly to the delivery of local services and democratic processes across the city.

If you're looking for a position where no two days are the same and where your organisational and customer service skills can make a real impact, apply today.

If you do not hear back in 5 working days your application has not been successful.

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