Collections Consultant

Milton Keynes | £30,000-£35,000 | Hybrid Working

CCP Recruitment is recruiting for a growing UK personal lending business seeking an experienced Collections Consultant to join its team in Milton Keynes.
Salary & Benefits

• Salary: £30,000-£35,000, depending on experience.
• Hybrid working: 4 days in the office and 1 day working from home, available once you have successfully completed your initial training/probation period.
• Training: Comprehensive 6-8 week training programme.

Working Hours

• Monday: 8:00am-5:00pm / 09:00am - 06:00pm
• Tuesday-Thursday: 9:00am-5:30pm
• Friday: 9:00am-4:30pm

About the Company

Our client is a UK personal lending business that provides loans directly to individuals. The company takes a customer-focused approach, helping customers manage their borrowing and find practical solutions when they experience difficulties keeping up with repayments.

The Role

As a Collections Consultant, you will work directly with customers who have fallen behind on their personal loan repayments. You will build relationships through telephone and email contact, understand individual circumstances and help customers agree realistic, sustainable payment plans.
This role is suited to someone who can combine effective collections with a professional, empathetic approach to customer service.

Key Responsibilities

• Contact customers regarding outstanding personal loan repayments.
• Build rapport and maintain positive customer relationships.
• Discuss customers' financial circumstances and identify appropriate repayment solutions.
• Negotiate realistic and sustainable payment arrangements.
• Handle challenging and potentially emotional conversations with empathy and professionalism.
• Work towards collections targets while maintaining high customer service standards.
• Maintain accurate records of customer interactions and agreed arrangements.

Key Skills

Previous collections experience is essential. Experience within consumer finance, personal lending or a similar environment would be particularly beneficial.

• Strong communication and negotiation skills.
• Excellent customer service skills and a customer-focused mindset.
• Confidence in managing difficult conversations professionally.
• Empathy and the ability to understand different customer circumstances.
• A calm, resilient and solutions-focused approach.
• The ability to balance customer needs with business objectives.

Training & Development

You will receive a structured 6-8 week training programme, covering the company's processes, systems and approach to collections, helping you build the knowledge and confidence needed to succeed in the role.

Benefits

Private Healthcare, Pension.

How to Apply

If you are interested in this opportunity, you can apply directly through the advert or contact Dan Green at CCP Recruitment for a confidential discussion and further information.

IND/SPEC