Despatch Team Leader

Salary/Rate

£28000 - £30000/annum

Hours: Monday to Thursday only (7:00 – 17:00)

Key Responsibilities

As Despatch Team Leader, you’ll be responsible for ensuring the smooth, efficient, and high-quality operation of the despatch department, including overseeing machinery, packing, logistics, and client communication.

• Oversee day-to-day running of the Despatch Department, ensuring efficiency and quality.
• Apply and monitor quality control standards, updating SOPs where required.
• Prepare and process Kanban orders, invoices, and customer orders accurately.
• Manage export and import logistics, liaising with third-party suppliers to meet deadlines.
• Organise and oversee preparation of pallets and boxes for despatch.
• Raise purchase orders and manage packaging requirements.
• Provide training, guidance, and support to team members to develop skills and improve output.
• Ensure minimal material wastage, accurately recording scrappage.
• Lead, organise, and monitor team workloads, ensuring targets and standards are met.
• Contribute to continuous improvement through problem-solving and 8D investigations.
• Liaise with the Production Manager on staff performance and operational updates.
• Maintain stock control of finished goods, raw materials, and internal stock movements.
• Liaise with customers and the Quality Engineer to ensure high service and product standards.
• Maintain housekeeping standards and ensure compliance with Health & Safety procedures.
• Take ownership for identifying and addressing poor practices within the team.
• Participate in meetings, training, and personal development to meet role requirements.
• Undertake additional reasonable duties (e.g., deliveries, paperwork, machine setup) as required.

Person Specification

Essential:

• Ability to work effectively in a team environment
• Problem-solving and troubleshooting skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Proactive approach with a continuous improvement mindset
• Flexible and adaptable to team needs
• Desire to progress and improve systems
• Full driving licence and access to a vehicle

Desirable:

• Experience in warehousing and stock management
• Team leadership or management experience
• Lean Manufacturing knowledge
• Understanding of Health & Safety legislation