Job Description

The Front of House Receptionist is the first point of contact for visitors, clients and colleagues, providing a professional, friendly and efficient reception service across the office. The role is responsible for creating a positive visitor experience, managing front-of-house operations, coordinating meeting facilities and supporting general office administration.

Key Duties:

Reception:

• Meet and greet all visitors in a professional and friendly manner.
• Manage visitor sign-in/sign-out processes and issue visitor passes.
• Act as the first point of contact for all reception enquiries (in person, telephone and email).
• Handle incoming calls and direct them appropriately.
• Manage the allocation of visitor, VIP, contractor, disabled and executive parking spaces in accordance with workplace procedures.
• Welcome visitors on arrival and ****** them to meeting rooms or relevant office areas as required.
• Coordinate meeting room bookings and support room scheduling activities.
• Arrange refreshments and catering for meetings and visitors where required.
• Ensure reception, waiting areas and meeting rooms are clean, organised and presentable at all times.

Post Room:

• Receive, sort and distribute incoming mail and parcels in a timely manner.
• Prepare and dispatch outgoing mail, including use of franking machines and courier services.
• Maintain accurate records/logs for deliveries and collections.
• Liaise with courier providers and resolve delivery queries

Facilities Support:

• Support the Facilities Manager with the day-to-day operation and presentation of the workplace.
• Assist with the management of third-party suppliers (e.g. cleaning, maintenance, security).
• Support the administration of building access cards, visitor passes and workplace records.
• Monitor meeting rooms, breakout areas and kitchen points to ensure cleanliness and stock levels are maintained.
• Replenish consumables such as tea, coffee, and stationery as required

The ideal candidate will have:

• Strong communication and interpersonal skills with a professional manner
• Excellent organisational and multitasking abilities
• Ability to prioritise workload and work efficiently under pressure
• Flexible approach to working hours and duties
• Proactive, reliable, and team-oriented with a ‘can-do’ attitude
• IT skills (Outlook, Teams, Microsoft Office)
• Previous experience in a similar role

Connells Group UKis an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of ***, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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