Remote Sales & Administration Coordinator — Christmas Decorating Business

Location: Fully remote — no site visits

Hours: Part-time

Contract: Permanent

Salary: £28,000 per annum

We’re looking for an organised, confident and proactive person to turn enquiries into confirmed bookings and manage each customer’s journey through to installation.

We create Christmas displays for homes and commercial spaces. This role combines sales, customer service and administration, with responsibility for following up opportunities and coordinating successful installations.

What you’ll do

• Contact new leads by telephone and email to understand their requirements, budget and timescales.
• Make outbound sales calls, build relationships and turn enquiries into confirmed bookings.
• Arrange site surveys for our installation team and collect photographs, measurements and requirements from customers and colleagues.
• Create attractive presentations and proposals using our designs, products and previous projects.
• Prepare quotations with the team, explain options and confidently ask for the booking.
• Proactively chase outstanding proposals and keep prospective clients engaged.
• Confirm bookings, issue invoices and follow up deposits and outstanding payments.
• Use our CRM system to manage leads, record customer communications, track sales opportunities and schedule follow-ups.
• Coordinate installation dates, access arrangements and customer requirements with our decorating teams.
• Take ownership of each booking from first enquiry through to installation, keeping customers informed throughout.
• Arrange decoration removals and follow up customers about future bookings.

What we’re looking for

• Experience in sales, customer service or a role combining sales and administration.
• A track record of converting enquiries into bookings or sales.
• Confidence making calls and following up persistently and professionally.
• Strong organisation and attention to detail, with the ability to manage several bookings at once.
• Excellent written and spoken English.
• Confidence creating presentations in PowerPoint, Canva or similar software.
• A good understanding of CRM systems and the ability to learn and confidently use our CRM to manage the complete customer journey.
• Good working knowledge of email, spreadsheets and online calendars.
• The ability to work independently and follow tasks through to completion.
• Reliable internet and a suitable workspace for telephone calls and remote working.

Experience in Christmas decorating, events, interiors or installation services would be an advantage.

Working with us

This is a permanent, part-time position offering £28,000 per annum. You’ll work entirely remotely, coordinating site surveys and installations with our team without attending sites yourself.

Availability during agreed working hours is essential, particularly during the Christmas installation season and January removals.

How to apply

Send your CV and a short introduction including your relevant sales experience, an example of turning an enquiry into a confirmed booking, your availability and your earliest start date.