NIGHT PORTER (Hospitality Setting) Permanent

About the Role

As a Night Porter, you will:

• Support the Night Supervisor and Night Manager with the safe, secure and smooth running of the Club throughout the night.
• Carry out regular security and fire safety checks in line with Club procedures, remaining alert and attentive at all times.
• Provide a warm, professional and discreet service to members and guests, responding to requests and supporting departments including Food & Beverage, Housekeeping, Maintenance and Transport.
• Take responsibility for the switchboard once the late Receptionist has finished, handling calls and enquiries efficiently and professionally.
• Maintain the presentation and ambience of the establishment overnight, ensuring public areas, fireplaces, lighting and guest facilities are presented to high standards.
• Complete routine checks of guest areas and external areas, .
• Support the Transport team with the staff transport.
• Complete general cleaning and tidying duties in staff and office areas as required.
• Assist with overnight financial and administrative procedures, including reconciliations, POS reports and accounting spreadsheets, reporting any discrepancies to the relevant manager.
• Communicate effectively with colleagues and managers, ensuring any guest, maintenance, housekeeping or operational issues are reported promptly.
• Participate in training and support the development of new colleagues.
• Undertake any other reasonable duties as required to support the smooth running of the establishment.

About You

You will bring:

• A reliable and dependable approach, with the ability to work independently and remain alert and focused throughout the night.
• A genuine commitment to guest service, with a warm, helpful and professional manner.
• The ability to remain calm and composed under pressure, responding confidently to guest needs and unexpected situations.
• Strong attention to detail, with pride in maintaining high standards of presentation, cleanliness, security and service.
• A responsible and trustworthy nature, with discretion when dealing with guests and colleagues.
• Clear and effective communication skills, with the ability to work well with colleagues and managers.
• A flexible and positive approach, with a willingness to support different departments and assist wherever needed.
• Good numeracy and administrative skills, with confidence working with figures, systems and overnight financial procedures.
• A willingness to learn and develop, taking an active approach to training and supporting colleagues.
• A professional and polished manner, reflecting high standards..
• The flexibility and commitment to work a 7 nights on / 7 nights off shift pattern, including weekends and public holidays as required.

Benefits

• Share of gratuities
• 33 days annual leave pro-rata
• Auto enrolment pension scheme
• Occupational sick pay
• Family friendly support
• Life assurance cover
• Access to wellbeing platforms providing support on nutrition, exercise, health, finances, legal support and more
• Cycle to work and tech scheme
• Free meals on shift
• Complimentary use of staff gym
• Team events

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.