Lead People. Drive Excellence. Change Lives.

Service Manager (FTA)

Morrell Crescent, Littlemore, Oxford

£39,312 - £44,226 per year (Depending on experience)

Fixed Term Maternity Cover (up to 1 year) Full Time - 37 hours, Monday - Friday | Includes Participation in an On-Call Rota

At Response, we don't just provide support. We help people rebuild confidence, regain independence, and create brighter futures.

We're looking for a dynamic, passionate and inspiring Service Manager to lead one of our adult mental health services, develop high-performing teams, and drive outstanding outcomes for the people we support.

If you're a confident leader who thrives on making things happen, developing people, and delivering exceptional services, this could be your next career-defining move.

This is more than a management role. It's an opportunity to shape services, influence positive change, and make a lasting difference to the lives of vulnerable adults every day.

Why This Role Matters

Great services don't happen by chance. They happen because of great leaders.

As a Service Manager, you'll be at the heart of everything we do. You'll lead teams that empower people living with mental health challenges to live fulfilling, independent lives while ensuring our services remain safe, effective and innovative.

From mentoring managers and driving service performance to building partnerships across local communities, your leadership will directly shape the quality of life of the people we support.

This is your opportunity to influence, inspire and make a lasting impact.

What You'll Be Doing

You'll be:

Leading and inspiring Team Managers across multiple supported living services

Driving exceptional standards of care, quality, compliance and performance

Creating a culture where people feel motivated, supported and empowered to succeed

Championing person-centred, recovery-focused support that promotes choice, dignity and independence

Building strong relationships with local authorities, healthcare professionals and community partners

Maximising occupancy levels and supporting sustainable service growth

Monitoring performance, identifying opportunities and delivering continuous improvement

Leading safeguarding, incident and complaint investigations with confidence and professionalism

Overseeing audits, quality assurance processes and regulatory compliance

Coaching, mentoring and developing future leaders within your teams

Using data, insight and performance measures to drive better outcomes for residents

Providing leadership support through our on-call management rota

What You'll Bring

We're looking for someone who combines compassion with commercial awareness and leadership with accountability.

You'll ideally have:

Experience managing supported living, housing, mental health or adult social care services

Experience leading, motivating and developing teams

A Level 4 Diploma in Adult Care or equivalent

Strong knowledge of safeguarding, compliance and quality standards

Experience working with people experiencing mental health challenges

Excellent communication, organisational and relationship-building skills

Confidence making decisions, solving problems and driving change

A genuine passion for delivering outstanding services

Even Better If You Have

Level 5 Diploma in Leader in Adult Care

Knowledge of Trauma-Informed Care, Motivational Interviewing, CBT or other recovery-focused approaches

Experience within the charity or voluntary sector

Knowledge of systems such as Inform

What's In It For You?

At Response, we invest in our people because they're at the heart of everything we achieve.

37 days annual leave including bank holidays

Fully funded professional development and training

Qualification sponsorship

Blue Light Card discounts

Free counselling and wellbeing support

Cycle to Work Scheme

Enhanced family-friendly policies

£500 Refer-a-Friend bonus

Health Cash Plan

NHS-approved wellbeing app

Free DBS and annual flu vaccination

We're Looking For Someone Who Is...

Ambitious for the people they support

A visible and inspiring leader

Calm under pressure and confident in decision-making

Emotionally intelligent and solution-focused

Passionate about quality and continuous improvement

Committed to safeguarding and promoting wellbeing

Driven by making a genuine difference every day

Join a Team That Changes Lives

Every service has a story.

Every resident has a goal.

Every team needs a leader who believes they can achieve more.

As a Service Manager at Response, you'll have the opportunity to shape services, develop people, and help some of the most vulnerable members of our communities take positive steps towards recovery and independence.

If you're ready to lead with purpose, inspire excellence and transform lives, we'd love to hear from you.

Apply today and be the difference.

Our employees and clients come from all over the world. We proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All roles require an enhanced DBS check, satisfactory references and the right to work in the UK.