NIGHT CONCIERGE

• Rendall & Rittner • £29,000 - £30,000 • Discovery Dock West

ROLE OVERVIEW / DEVELOPMENT DETAILS

Join the overnight team at Discovery Dock West, a luxury residential development in the heart of Canary Wharf with around 200 apartments and first-class amenities including a concierge, gym, pool, spa and secure parking. You will be the calm, capable presence residents rely on through the night, keeping the lobby immaculate, managing access and safety, and supporting a community of busy professionals and families. With South Quay DLR, Canary Wharf Underground and the Elizabeth line close by, this is a well-connected, high-profile setting where service standards are uncompromising and every shift brings variety. Your schedule will be four nights on, four nights off, 19:00–07:00.

ROLE EXPECTATIONS

You will deliver warm, attentive front-of-house service while maintaining vigilant oversight of security, access and building standards throughout the night. You will manage the desk, monitor CCTV and conduct patrols, handle resident requests and issues, and complete thorough logs and handovers to the day team.

WHAT SUCCESS LOOKS LIKE

• Residents feel welcomed, safe and supported overnight, with prompt, courteous service at every interaction.
• The lobby and common areas remain spotless and tranquil, reflecting the development’s premium standards.
• CCTV monitoring, patrols and access control are consistent and proactive, preventing incidents before they occur.
• Accurate logs, reports and incident records are completed in real time and handed over clearly to daytime colleagues.
• Contractors, deliveries and parking are coordinated smoothly with minimal disruption to residents.
• Emergencies and complaints are de-escalated professionally, with clear communication and confident decision-making.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Hosting the front desk: greeting residents and guests, managing keys, parcels and enquiries.
• Monitoring CCTV and completing scheduled patrols to ensure safety, security and building standards.
• Managing access control, parking and late deliveries, and arranging taxis or assistance when needed.
• Responding to issues in apartments and communal areas, escalating and coordinating contractors as required.
• Keeping detailed shift logs, incident reports and a comprehensive handover for the day team.
• Supporting the smooth running of amenities and ensuring house rules are upheld overnight.

WHO THIS ROLE IS FOR

• You are a night-focused professional with a calm, reassuring manner and impeccable personal presentation.
• You take pride in delivering thoughtful, people-first service and creating a welcoming environment.
• You are observant, discreet and security-aware, with sound judgement under pressure.
• You communicate clearly with diverse residents and colleagues and work reliably to a 4 on, 4 off night pattern.
• You are organised, proactive and comfortable using systems, radios and digital logs.

EXPERIENCE THAT HELPS

• Concierge, security or hotel front-of-house experience in a premium residential or hospitality setting.
• Confidence with CCTV, access control systems and incident reporting.
• Familiarity with building management software, handheld radios and digital shift logs.
• Exposure to fire safety, evacuation procedures or basic first aid.
• Knowledge of the Canary Wharf area and local transport connections.

WHAT WE OFFER

• 16 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on your approach to exceptional resident service, security awareness, scenario-based problem solving and clear communication during night shifts

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.