Our client - a long-established Systems and Software House based in Bedford - seeks an Account Manager/Project Manager who has some resilience to engage with customers and bridge the gap between sales and deployment.

DUTIES:

• Client relationship management – builds trust, understands client needs and maintains strong relationships.
• Communication – communicates clearly and confidently with clients, teams and stakeholders.
• Organisation and prioritisation – manages multiple accounts, deadlines and competing demands effectively.
• Stakeholder management – balances requirements and keeps the right people informed.
• Project Planning and delivery – turns objectives into clear plans, milestones and responsibilities.
• Commercial awareness – understands budgets, scope, contracts and growth opportunities.
• Sales focus – identifies opportunities, promotes value and supports revenue growth.
• Problem-solving – identifies issues early and develops practical solutions.
• Leadership – coordinates teams and provides clear direction without direct authority.
• Adaptability and resilience – remains calm and focused under pressure, adapting to change while maintaining delivery and client confidence.
• Negotiation – manages expectations, scope changes and conflicting priorities.
• Accountability – takes ownership and follows through on commitments.
• Emotional intelligence – understands different perspectives and handles challenging conversations professionally