Service Delivery Manager

Salary: Competitive

The Opportunity

A leading transport operation is seeking a Service Delivery Manager to oversee day-to-day operational performance and manage frontline teams.

This is a hands-on leadership role focused on service reliability, operational compliance, team performance and customer experience.

Key Responsibilities

• Lead and support operational control teams.
• Manage driver performance and conduct matters.
• Oversee service reliability and punctuality.
• Ensure operational compliance standards are maintained.
• Support investigations, coaching and performance improvement activities.
• Work closely with planning teams to deliver service changes and operational improvements.
• Develop effective communication processes across operational teams.
• Ensure operational systems and resources are functioning effectively.
• Drive high standards of customer service and operational excellence.

About You

• Previous experience within transport, logistics or operational management.
• Experience leading front-line operational teams.
• Strong understanding of performance management and compliance.
• Excellent communication and leadership skills.
• Ability to make sound decisions in a fast-paced environment.
• Full driving licence required.