Part-Time Academy Administrator

Bows Soccer Academy

Location: Stanstead Abbotts, Hertfordshire (Remote / Hybrid Working)

Hours: 12–15 hours per week

Working Days: Monday, Wednesday and Friday

Pay: £12.71–£15.00 per hour, depending on experience

Training & Induction: November–December 2026

Official Start Date: January 2027

About Bows Soccer Academy

Bows Soccer Academy is an established and growing youth football coaching organisation, providing high-quality player development opportunities across Hertfordshire and Buckinghamshire.

With almost 15 years of experience, we deliver a range of football programmes, including Technical Development Centres, Elite Performance Centres, Academy Teams, holiday camps and specialist coaching opportunities.

As our academy continues to grow, we’re looking to recruit an experienced, organised and proactive Academy Administrator to support the day-to-day running of the business.

This is an excellent opportunity for someone who enjoys working independently, takes pride in delivering excellent customer service and would like to become an important part of a growing organisation.

About the Role

We’re looking for a reliable and self-motivated individual to take responsibility for a range of administrative and operational tasks.

The successful candidate will play a key role in ensuring the academy runs efficiently, with responsibility for managing enquiries, memberships, bookings, communication and general administration.

You’ll work closely with our Academy Director and management team, providing regular updates and ensuring that important information is communicated effectively.

Key Responsibilities

Parent Communication & Customer Service

• Respond to general enquiries via email and telephone in a professional and timely manner.
• Provide information about academy programmes, availability, pricing and bookings.
• Manage routine communication with parents and existing members.
• Follow up on enquiries, registrations and outstanding bookings.
• Identify and escalate sensitive or complex matters to the appropriate member of management.

Memberships & Bookings

• Manage player registrations, subscriptions and memberships using ClassForKids.
• Process membership changes and cancellations in accordance with academy policies.
• Coordinate trial sessions, bookings and waiting lists.
• Monitor outstanding registrations and follow up on payment issues.
• Assist with bookings and administration for holiday camps, events and other academy activities.

Academy Administration & Operations

• Maintain accurate membership records and administrative databases.
• Liaise with schools, venues and external providers.
• Support routine staff administration, including availability and scheduling updates.
• Prepare and distribute general academy communications.
• Assist with the organisation of academy programmes and events.
• Help improve administrative processes and procedures.
• Provide weekly updates to the management team, highlighting completed tasks, outstanding matters and anything requiring attention.

About You

We’re looking for someone who can demonstrate:

Previous experience in an administrative, office coordination or customer service role.

Excellent written and verbal communication skills.

Strong organisational skills and attention to detail.

Confidence using email, spreadsheets and online booking or administrative systems.

The ability to prioritise tasks, meet deadlines and manage workloads independently.

A proactive approach to problem-solving and a willingness to take ownership of responsibilities.

A professional, friendly and approachable manner when communicating with parents, staff and external organisations.

The ability to handle confidential information appropriately.

Desirable, but not essential:

• Experience using ClassForKids or similar membership and booking platforms.
• Previous experience working within sport, education, leisure or children’s activities.
• Experience supporting a small or growing business.
• An interest in youth sport and player development.

Football knowledge is not essential. We’re primarily looking for someone with the right experience, organisational skills and attitude.

The role offers a combination of remote working and occasional attendance at our office in Stanstead Abbotts.

The successful candidate will need to be available during agreed weekday working hours to manage enquiries, communicate with the management team and support academy operations.

Training & Induction

This will provide an opportunity to become familiar with our systems, policies, procedures and day-to-day operations before taking on the role fully in January.

Training will include:

• Introduction to ClassForKids and our membership management processes.
• Understanding academy programmes, pricing and booking procedures.
• Familiarisation with parent communication and customer service expectations.
• Training on membership administration, cancellations and waiting lists.
• Understanding internal reporting and communication procedures.

Training dates and hours will be agreed in advance.

What We Offer

• Competitive hourly pay of £12.71–£15.00, depending on experience.
• Flexible part-time working arrangements.
• The opportunity to work remotely, with occasional office-based requirements.
• A friendly and supportive working environment.
• The opportunity to become an important part of an established and growing football academy.
• Varied responsibilities, with the ability to take ownership of administrative processes.
• Potential for the role to develop as the academy continues to grow.

How to Apply

If you’re an experienced administrator who enjoys working independently, has excellent communication skills and would like to join Bows Soccer Academy, we’d love to hear from you.

Please submit:

• Your CV, outlining your relevant experience.
• A short covering statement, explaining why you feel you’d be suitable for the position.

Application Deadline: 31 October 2026

Interviews: November 2026

Training & Induction: November–December 2026