IT Technical Support Team Leader - Oxfordshire - Up to £50,000 My client are seeking an experienced IT Technical Support Team Leader to manage and develop a 2nd Line IT Support team, overseeing day-to-day operations, workload management and escalations. You will drive service improvements, ensure high standards of incident management, develop processes and documentation, and provide technical support for a broad IT infrastructure covering on-premise and cloud environments. Key Requirements: * Experience managing and developing a 2nd Line IT Support team. * Strong technical knowledge of Microsoft technologies, including Windows, Active Directory, Microsoft 365, Intune and Azure. * Experience with Exchange, PowerShell, networking and VMware. * Understanding of ITIL, Incident, Change and Release Management. * Strong troubleshooting, communication and stakeholder management skills. * A proactive approach to service improvement, automation and team development. Location: Oxfordshire – 4 days per week in the office Salary: £50,000 per annum