Are you organised, confident speaking with customers and comfortable juggling a busy workload?

You’ll coordinate bookings for services, working closely with customers, drivers and the operations team to keep everything running smoothly.

This would suit someone who enjoys a varied administration and customer service role, takes pride in accuracy and can respond calmly when plans change.

Location: Near Melton Mowbray - office based (own transport is essential due to the location)
Hours: Monday-Friday, 8am - 4pm, 40 hours per week, with a paid 30 mins lunch break

Salary and benefits

• £28,000-£30,000 per annum (DOE)
• Paid lunch break.
• Company pension.
• On-site parking.
• Casual dress.
• Opportunities for professional development and career progression.
• Supportive, collaborative working environment.

The role

You’ll be a key point of contact for customers and help coordinate the daily service schedule. Your responsibilities will include:

• Taking and scheduling booking.
• Accurately recording bookings and keeping customer information up to date.
• Answering telephone and email enquiries, providing information on pricing, availability and schedules.
• Liaising with drivers, dispatchers and the operations team to coordinate collections and service delivery.
• Keeping customers informed of booking changes or delays.
• Resolving booking queries and supporting customers with any issues.
• Assisting with invoicing, billing and booking reports.
• Providing general administrative support to the Operations Manager.

About you

You’ll bring a customer-focused approach, strong organisation skills and the ability to prioritise tasks in a busy environment.

We’re looking for someone with:

• Excellent attention to detail and accurate administration skills.
• A confident telephone manner and clear written communication.
• The ability to manage several tasks and adapt to changing priorities.
• Basic knowledge of Microsoft Outlook, Excel and Word.
• A proactive approach to solving problems.
• The ability to work independently and as part of a team.

Previous experience in bookings, scheduling, customer service or administration is essential.