Job description: Our client, a reputable Building Maintenance contractor is seeking a Resident Liaison Officer to join their team on a permanent basis based at RAF Marham. Working Hours - Monday - Friday 8am-5pm. 30 minutes lunch. Duties and Responsibilities. -Working closely with the site manager to act as the primary point of contact for residents having planned refurbishment and upgrade work carried out to their home. -To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues. -Visiting properties at survey stage to carry out pre-start visits or phone calls. -Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work. -Assist with health & safety checks. -Deal with complaints including initial and follow up visits. -Accurately record and acknowledge all customer contacts. -Maintain communication to the highest possible standards of customer care with residents and site teams. -General administration -Some supervisory responsibility overseeing the tradespeople. What you need - Experience of working in a similar role. - Excellent customer service skills and experience of working with the general public in a customer facing role. - Full driving license - IT skills specifically Microsoft Office and Excel - Good knowledge of Health and Safety Benefits - Laptop and Smartphone provided Please apply with your up to date CV via the link