Assistant Service Manager - Allocations

Temporary 4-5 months initially

West London area

Hybrid - 2-3 days a week in the office

Competitive rates

You will be the frontline operational manager delivering a first class, modern and flexible service to some of the most vulnerable people in the Borough. You manage a team of frontline staff, taking a lead role in assessments, advice, homelessness applications, resettlement or allocations.

You are expected to work alongside other Assistant Service Managers to ensure effective service cover, working together to achieve preventative outcomes across housing, health and social care to minimise use of higher-level statutory services and crisis service provision.

You will directly line manage between 6-12 staff.

• Lead and manage a team to effectively deliver the integrated preventative agenda across housing, health and social care, ensuring the service provides timely access to preventative interventions.
• Work collaboratively with your colleagues and partner agencies to ensure holistic and comprehensive assessments are carried out to meet the council's corporate preventative agenda.
• Represent the service at internal and external multi-agency meetings and case conferences and respond to enquiries, correspondence and legal challenges to prevent case escalation.
• Manage workloads within and across teams to flex resources where needed to ensure workloads are balanced to prevent backlogs arising.

To be considered for this role you will need experience in allocations and management of a team.

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