When someone calls about an urgent repair to their home, the way you handle that conversation can make all the difference. As a Customer Service Advisor, you'll be the person who listens, understands the problem and makes sure the right help is arranged.

With 16 vacancies available across two start dates, 3rd and 10th November, this is a great opportunity to put your call centre experience to good use, earning £13.45 per hour while helping tenants get the support they need.

You'll join an established out-of-hours helpdesk in Blackburn, handling maintenance and repair requests during weekday evenings and weekends. You'll receive structured training, work with clear processes and have the opportunity to secure a permanent position after your initial 12-week assignment.

What's in it for you?

• £13.45 per hour, with a 12-week temporary assignment and the opportunity to go permanent.
• Two start dates available: 3rd and 10th November, with eight vacancies on each date.
• Established training programme to help you learn the systems, processes and procedures.
• Evening and weekend shifts, ideal if you're looking for work outside traditional office hours.
• Two paid 10-minute breaks per shift, plus a 30-minute unpaid lunch break.
• The opportunity to develop your call-handling and problem-solving skills while providing an essential service to tenants.

Your responsibilities as a Customer Service Advisor

• Handling high volumes of incoming calls from tenants reporting property maintenance and repair issues.
• Asking relevant questions to understand each problem and gather the information needed to arrange the appropriate response.
• Assessing and prioritising requests as emergencies, urgent repairs or non-emergency issues.
• Recording accurate details using ticketing systems, structured questionnaires and established procedures.
• Passing completed requests to the relevant teams and escalating issues that require additional attention.
• Providing clear information and reassurance to tenants, including those who may be vulnerable or distressed.

What we're looking for in a Customer Service Advisor

• Previous experience working in a call centre or telephone-based customer service environment.
• Experience handling high volumes of incoming calls and managing customer enquiries efficiently.
• Strong telephone communication skills, including questioning techniques and accurate information gathering.
• Experience following structured processes, recording detailed information and using computer-based systems.
• Previous experience with CRM systems, ticketing software or handling maintenance and repair enquiries would be advantageous but isn't essential.

You'll be part of a team providing an important service to people who need help outside normal working hours. Every call you handle will help ensure maintenance issues are understood, prioritised and passed to the right people for action.

Working hours

• Weekday evenings: 5:00pm – 10:00pm.
• Weekends: 8:00am – 5:00pm.
• Shifts allocated according to the rota and service requirements.
• Two paid 10-minute breaks and one unpaid 30-minute lunch break per shift.

If you've got call centre experience and want to put your skills to work in a role where every conversation matters, we'd love to hear from you. Apply today for this Customer Service Advisor opportunity, with start dates available on 3rd and 10th November.

Send your CV now to be considered. We aim to respond to successful applications within two days. If you haven't heard from us within this time, unfortunately your application has been unsuccessful. Please check our website for other suitable opportunities.

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