Billing + Dispute Analyst

Salary: £35,000 + benefits (flexible for the right candidate)

Location: Coventry and hybrid working
Reporting to: Finance Team Leader

The Opportunity

We are seeking an analytical and detail-oriented Dispute Analyst to join our finance team. This role is responsible for investigating, resolving and preventing invoice and billing disputes, ensuring customers receive a high-quality service while supporting the business in reducing recurring issues and improving processes. Based on responsibilities from

Key Responsibilities

• Investigate invoice, pricing and billing discrepancies, identifying root causes and driving timely resolution.
• Maintain accurate records of disputes, correspondence and outcomes, ensuring all information is logged and updated within agreed timescales.
• Analyse financial and transactional data from multiple sources to support investigations and decision-making. Liaise with internal departments and external customers to provide clear communication, updates and solutions.
• Identify trends, recurring issues and process improvements to reduce future disputes and improve customer experience.
• Support the wider finance function with reporting, data analysis and continuous improvement initiatives.

About You

• Experience within finance, accounts receivable, credit control, billing, disputes, customer services or a similar analytical role.Strong attention to detail and ability to analyse data from multiple sources.
• Excellent communication and stakeholder management skills.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Able to manage multiple priorities and work to deadlines in a fast-paced environment.AAT qualification or equivalent experience would be advantageous.

What's on Offer

• Salary of £35,000 with flexibility for the right individual.
• Hybrid working options.
• Opportunity to join a growing business with strong career progression.
• Supportive team environment and ongoing development opportunities.
• Competitive benefits package.

This role would suit a commercially minded finance professional who enjoys problem-solving, investigating complex issues and working collaboratively to deliver excellent customer outcomes.