Credit Control Team Leader - Permanent - 5 days office * Develop and implement credit control strategies to minimize bad debts, enhance cash flow, and optimize credit management processes. Collaborate with sales, marketing, finance, and executive teams to establish efficient systems. * Establish, enforce, and regularly review credit policies and procedures, ensuring compliance with regulations and industry standards. * Assess the creditworthiness of new and existing customers, set appropriate credit limits, and make informed decisions on credit applications through financial analysis and credit report reviews. * Oversee the collection of outstanding debts, employing effective recovery processes to ensure timely customer payments while maintaining exceptional customer relationships. * Manage write-offs, bad debt provisions, and payment plans, ensuring accurate documentation and adherence to company policies. * Act as the primary liaison with external credit agencies and solicitors, fostering strong partnerships to mitigate risks. * Drive achievement of cash collection and aged debt reduction targets, ensuring Days Sales Outstanding (DSO) metrics remain within acceptable ranges. Establish and monitor KPIs to improve debtor collection processes. * Prepare and deliver detailed performance reports on credit control activities to senior management, highlighting key payment trends, risks, and opportunities for improvement. * Build and maintain strong relationships with key clients to facilitate timely payments and effectively resolve disputes. * Oversee client statement production, reminders, and follow-up communications to ensure consistency and efficiency. * Lead, mentor, and support the credit control team, fostering professional development and ensuring high performance through regular 1:1s, coaching, and annual reviews. What They are Looking For: * Extensive experience in credit control, with a proven track record of success in a senior management role. * Relevant professional qualifications in credit management, finance, or accounting. * Strong analytical skills with advanced proficiency in credit management and accounting software. * Exceptional negotiation, decision-making, and problem-solving abilities. * Proven leadership and team management skills, with the ability to motivate and inspire high-performing teams. * Excellent attention to detail, accuracy, and organizational skills. * Outstanding communication and interpersonal skills, with a focus on maintaining positive client relationships. * A proactive and results-oriented mindset, with the ability to identify risks and opportunities for improvement. * Knowledge of relevant laws, regulations, and best practices in credit management