SIAM Capacity Analyst - Manchester

£40-42,000 + Benefits

SIAM Capacity Analyst - you will be accountable for the monitoring, governance, analysis, and optimisation of service capacity and performance across a multi-supplier environment.

Experience

• Experience in Capacity Management, Service Management, or Service Performance within complex IT environments.
• Strong understanding of SIAM principles and managing services across multiple suppliers.
• Ability to analyse capacity, utilisation, performance, and demand data to identify trends, risks, constraints, and optimisation opportunities.
• Experience producing capacity forecasts, service performance reporting, and presenting insights to technical and business stakeholders.
• Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity Management, supported by knowledge of ITIL frameworks.

Duties:

• Own the end-to-end Capacity Management process across a multi-supplier service environment, ensuring service capacity meets current and future business requirements.
• Monitor, analyse, and report on service capacity, utilisation, performance, trends, risks, and constraints, identifying opportunities for optimisation.
• Drive proactive capacity planning activities, forecasting demand and ensuring services can support business growth, change, and future requirements.
• Work with suppliers to investigate capacity-related issues, manage risks, dependencies, bottlenecks, and deliver sustainable performance improvements.
• Support service design, change, and governance activities by providing capacity planning, performance management, and scalability expertise.
• Produce capacity reporting, forecasts, dashboards, and service insights while driving continual improvement initiatives focused on capacity optimisation, performance efficiency, and operational excellence.