Onsite Hardware & Datacentre Engineer

We are looking for an experienced Hardware & Datacentre Engineer to provide hands-on infrastructure support within a secure customer environment.

You will install, maintain, troubleshoot and replace enterprise hardware, while supporting the day-to-day operation of the datacentre. This is a customer-facing position requiring strong technical skills, attention to detail and the ability to work independently.

Key Responsibilities

• Install, configure and maintain server, storage and networking hardware.
• Diagnose hardware faults and complete break-fix activities within agreed SLAs.
• Rack, stack, cable and decommission infrastructure equipment.
• Install and manage copper and fibre cabling.
• Complete component replacements, firmware upgrades and hardware refreshes.
• Monitor equipment, power connections and the physical condition of the datacentre.
• Maintain accurate asset records, rack layouts, cable schedules and maintenance logs.
• Coordinate warranty and support activities with third-party vendors.
• Respond to incidents, service requests and approved infrastructure changes.
• Support migrations, deployments, datacentre relocations and disaster-recovery testing.
• Provide clear updates through ITSM and customer reporting systems.
• Follow all security, access, compliance and Health & Safety procedures.

Skills and Experience

• At least three years’ experience in a hardware engineering or datacentre position.
• Hands-on experience with enterprise server hardware such as Dell, HPE, Lenovo or Cisco UCS.
• Experience supporting storage and networking equipment.
• Strong knowledge of hardware diagnostics, firmware upgrades and component replacement.
• Experience with structured copper and fibre cabling.
• Understanding of datacentre power, cooling and infrastructure fundamentals.
• Experience using ServiceNow, Remedy, Jira or another ITSM platform.
• Understanding of incident, problem and change management processes.
• Strong troubleshooting, documentation and customer communication skills.
• Ability to work independently within a secure, SLA-driven environment.
• Ability to obtain and maintain customer security clearance where required.

Desirable Qualifications

• ITIL Foundation.
• CompTIA Server+.
• Dell, HPE, Lenovo or Cisco certification.
• Datacentre operations or facilities certification.
• Health & Safety training.

This opportunity would suit a dependable, customer-focused engineer who enjoys practical infrastructure work and takes pride in delivering secure, well-documented and reliable datacentre support.