Councillor and Governance Support Officer Governance Support Officer

Westminster City Council Band 2 Governance Support Officer

About Us Governance Support Officer

At Westminster City Council, were committed to creating a City for All where people can thrive at every stage of their lives. From education and career opportunities to housing and community wellbeing, we aim to make Westminster a place where everyone can feel supported, valued and proud to belong.

We are a dynamic, forward-thinking organisation that embraces ambition, diversity and creativity, continually adapting to meet the evolving needs of our communities.

Our Culture The Westminster Way

Everything we do is guided by the Westminster Way, built on three key principles:

Personal Development: We nurture talent through coaching and mentoring so everyone can thrive.

Valuing People & Diversity: We celebrate differences and bring diverse perspectives to our work.

Leadership at Every Level: We empower everyone to think boldly, work collaboratively, and deliver excellent services.

We are passionate about creating a workplace where every individual can grow, contribute, and succeed.

The Role Governance Support Officer

As a Councillor and Governance Support Officer, you will play a vital role at the heart of local democracy supporting councillors, Cabinet Members, and senior officers to deliver effective governance and outstanding service to residents.

This is a fast-paced, varied role requiring strong organisational skills, attention to detail, and the ability to work confidently in a politically sensitive environment.

Key Responsibilities

Meeting and Governance Support

Organise and manage council committee meetings, ensuring compliance with access to information requirements

Publish papers and ensure timely distribution to councillors and stakeholders

Coordinate logistics including venues, digital access, and external participation

Attend meetings and produce accurate minutes where required

Executive Support (Leader & Cabinet Members)

Manage complex diaries, ensuring clarity, efficiency, and effective scheduling

Coordinate briefings, meeting papers, and communications

Manage inbox correspondence, drafting and sending responses as appropriate

Track actions and ensure follow-up with senior officers

Councillor Casework Governance Support Officer

Support councillors and Cabinet Members with resident enquiries and complaints

Liaise with council departments to ensure timely and accurate responses

Maintain records on casework systems and identify trends or recurring issues

Ward Budget Administration

Support delivery of ward budget programmes

Draft reports, raise purchase orders, and monitor financial progress

Review project proposals and liaise with suppliers

General Support

Provide administrative and IT support to councillors

Maintain registers, systems, and internal information hubs

Assist with training, events, and community engagement activities

What Were Looking For Governance Support Officer

Essential Experience

Experience supporting senior leaders or politicians in an administrative capacity

Strong relationship management skills

Ability to manage competing priorities and meet tight deadlines

Confident delivering high-quality administrative support with minimal supervision

Desirable

Experience working in a political or public sector environment

Complex diary management

Casework or complaints handling

Financial administration experience

Key Skills

Excellent written and verbal communication

Strong organisational and administrative capability

Ability to work with tact and diplomacy in sensitive environments

Commitment to inclusion and diversity

Confidence using IT systems and supporting others

Qualifications

Relevant degree or equivalent experience

Evidence of ongoing professional development

What Youll Achieve

In this role, you will:

Deliver efficient, well-organised council governance processes

Ensure councillors are fully supported to perform their roles effectively

Enable timely, high-quality decision-making through excellent coordination

Support strong engagement between councillors, officers and residents

Help deliver ward initiatives that make a real difference in communities