Freightserve recruitment are looking for a AOG 4 on 4 off Operator for a well-established Freight Forwarder. The company is based in the Colnbrook area.

Role Overview

We are seeking an experienced and highly motivated AOG Freight Forwarder to join our Aerospace and Time Critical Operations team. The successful candidate will be responsible for managing Aircraft on Ground (AOG) and critical aerospace shipments worldwide, ensuring rapid response times, proactive communication, and end-to-end shipment management.

Working within a 24/7 aerospace control tower environment, you will coordinate urgent domestic and international movements by air, road, and courier services while maintaining exceptional customer service standards.

Key Responsibilities

Operations

• Manage AOG, critical and time-sensitive shipments from quotation through to final delivery.
• Coordinate domestic and international transportation via air freight, road freight, hand carry, onboard courier (OBC), and express courier services.
• Raise and manage shipments.
• Monitor shipments proactively and provide regular customer updates.
• Arrange collections, deliveries, airline bookings, customs clearances, and special handling requirements.
• Manage after-hours and emergency customer requests.
• Liaise with airlines, handling agents, customs brokers, suppliers, and overseas offices.
• Ensure all shipment milestones are updated accurately and in real time.
• Escalate operational issues immediately to management when service failures are identified.

Customer Service

• Respond to AOG and urgent quote requests within agreed KPIs.
• Maintain regular communication with customers regarding shipment status.
• Build strong working relationships with customers, suppliers, airlines, and global offices.
• Provide solutions to transportation challenges and delays.

Customs & Compliance

• Ensure all customs documentation is accurate and compliant.
• Verify commercial invoices, packing lists, export declarations, and import requirements.
• Manage Dangerous Goods (DG) and Aerospace shipments in accordance with IATA regulations.
• Ensure all operational activities comply with company procedures and customer SOPs.

Skills & Experience Required

• Minimum 2 years' experience within freight forwarding, aerospace logistics, or time-critical logistics.
• Experience handling urgent domestic and international air freight shipments.
• Excellent communication and organisational skills.
• Ability to work under pressure and manage multiple priorities.
• Knowledge of import and export customs procedures.
• Proficient in Microsoft Office applications.

Working hours are 4 days on 4 days off (2.30pm - 2.30am)

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.