CareerMakers Recruitment are working with a well-established manufacturing business in Accrington who are looking to appoint an experienced Sales Administrator to support their busy commercial team. This is a varied position combining sales administration with account management responsibilities. You will act as a key point of contact for customers, ensuring a smooth process from enquiry through to delivery, while building strong, long-term relationships. The Role As Sales Administrator, you will provide comprehensive support to the sales function while taking ownership to ensure full compliance with UK regulations. You will act as a central link between sales, purchasing, production, and external regulatory bodies. Key Responsibilities * Manage a portfolio of customer accounts, acting as the main point of contact * Process sales orders accurately and efficiently * Prepare and follow up on quotations * Liaise with production, logistics, and procurement teams to ensure timely delivery * Handle customer enquiries, resolving issues promptly and professionally * Maintain accurate records on CRM/ERP systems * Support external sales managers with customer updates and reporting * Monitor stock levels and delivery schedules Systems & Stock Management * Develop working knowledge of the MRP system (currently using 123 Insight) * Assist with stock level monitoring based on sales forecasts and customer demand * Support cross-departmental communication between sales, engineering, and operations General Office Support * Assist with ad hoc administrative duties * Provide support to engineering when required * Coordinate with contractors regarding repairs and maintenance Qualifications/Experience * Excellent communicator * Proactive and a team player * Understanding on how to use Excel, Word, PowerPoint * Excellent organisational skills * Relevant experience within an SME manufacturing facility preferred * Previous experience in a sales/administrator role About You We are looking for a confident and detail-oriented professional who can take ownership of export compliance responsibilities. You will have: * Previous experience in a sales administration, internal sales, or account management role * Experience within manufacturing, engineering, or a product-based environment preferred * Strong organisational and multitasking skills * Excellent communication and customer service abilities * Good IT skills (Excel, CRM/ERP systems such as SAP or Salesforce desirable) * Proactive and able to work both independently and as part of a team Working Hours: - Monday - Thursday, 7:45am - 4:15pm Friday, 7:45am - 1:45pm Pay rate: £14.36 If you are interested in the role, and have the relevant experience please apply with your CV