At Livv, we design and deliver simply inspiring workplaces where people want to be. We achieve this by creating warm and memorable service moments that consistently exceed expectations of our workplace end users.
As Account Manager, you will own the strategic relationship with our client. Your role will provide commercial and operational leadership across an integrated workplace services contract, ensuring outstanding service delivery, client satisfaction, compliance and financial performance.
This is a visible, hands-on role requiring regular engagement with employees, suppliers and client stakeholders. You will oversee a broad range of workplace services including Front of House, Workplace Experience, Cleaning, Security, Maintenance, Mail Services, Access Control, Furniture Management, Moves & Changes, Stationery, Planting and other workplace support services.
Experience & Traits
- Experience managing integrated workplace services within a corporate (preferably financial) environment.
- Strong leadership, people management and stakeholder engagement skills.
- Ability to positively influence at all levels.
- Experience managing multi-service contracts and complex operational environments.
- Strong commercial acumen, including budget, forecasting and financial management.
- Experience managing suppliers and third-party service providers.
- Track record of delivering against KPIs, SLAs and contractual obligations.
- IOSH qualified with strong Health & Safety knowledge.
- Excellent communication, reporting and problem-solving skills.
- Organised, adaptable and customer-focused with a continuous improvement mindset.
- Ability to seek out opportunities for continuous improvement
- Adaptable and receptive to change management
- Experience managing a cleaning team.
Success Criteria
- Positive client feedback and stakeholder engagement.
- Strong levels of team engagement.
- Adherence to KPIs and Service Levels.
- Effective finance and budget management.
- Contract growth, retention and performance.
- Safe, compliant working environment in line with Health & Safety regulations.
- Development of talent and succession planning.
- Foster high levels of motivation and engagement within your team.
- Adherence to ISS and best practice standards, inc. Livv Way and Pure Space Office