Sales Administrator

Northampton

£27k per annum

ENB are looking for an organised, proactive and customer focused Sales Administrator to join our clients sales team on a full time, permanent basis.

This role is key to ensuring customer enquiries and quotations are handled accurately, efficiently and professionally. You will take ownership of lower value enquiries, prepare and review quotations, proactively follow up with customers and provide essential administrative support to the wider sales team.

Working with AI assisted tools and their CRM system, you will help ensure every enquiry is progressed, every quotation is followed up and every customer receives a reliable, professional experience.

This is a sales support role with no individual sales targets or commission structure. It offers an opportunity to develop commercial knowledge and customer relationship skills, with potential future progression into a Sales Executive role (should that be the direction you want to take).

Key responsibilities

• Manage incoming customer enquiries, ensuring prompt and professional responses.
• Progress enquiries efficiently and identify when opportunities need to be escalated to the relevant salesperson.
• Ensure customer requests and opportunities are not overlooked or left without action.
• Prepare accurate, professional quotations within agreed turnaround times.
• Review, personalise and release AI-generated quotations, checking accuracy, completeness and tone before sending.
• Escalate quotations requiring additional pricing decisions or those exceeding low value threshold.
• Make proactive outbound calls to follow up on outstanding quotations.
• Contact customers to confirm orders, check satisfaction and identify any further requirements.
• Maintain consistent follow-up and ensure all customer interactions and outcomes are recorded.
• Support the wider sales team with order follow-ups, documentation, customer communication and general administration.
• Assist the Sales Manager and wider team with reporting and administrative tasks as required.
• Help improve efficiency by managing routine sales administration and allowing colleagues to focus on higher-value opportunities and new business.
• Maintain accurate and up-to-date CRM records for enquiries, quotations, customer interactions and follow-up activities.

Skills and experience

• Experience in sales support, internal sales, customer service or a similar administrative role.
• Strong written and verbal communication skills.
• Excellent organisation, time management and attention to detail.
• The ability to manage multiple enquiries, quotations and follow-up tasks effectively.
• Confidence using CRM systems and maintaining accurate records.
• The ability to prepare and check quotations accurately.
• A professional and commercially aware approach to customer interactions.
• The confidence to handle customer conversations and escalate issues appropriately.
• A willingness to embrace AI-assisted tools and contribute to improving processes.