Customer Service & Supply Chain Coordinator

Fareham, Hampshire | £28,000 – £30,000 per annum

Finish at 1.15pm on Fridays, free parking on site, and a clean, modern manufacturing environment.

Want a customer service role with real variety, where you’re not stuck on a phone headset all day? Join a friendly, established manufacturing and engineering business in Fareham, where you’ll be at the heart of the operation. You’ll keep orders, returns and shipments moving.

WHAT’S IN IT FOR YOU

• Salary of £28,000 – £30,000 depending on experience
• Short Fridays, finishing at 13:15
• Free on-site parking
• A clean, safe manufacturing and engineering environment, not a cold warehouse
• A supportive, long-serving team where people stay
• A varied role that gives you a real understanding of how the business works

HOURS

Monday to Thursday: 07:45 – 16:15

Friday: 07:45 – 13:15

WHAT YOU’LL BE DOING

• Customer returns: processing return notes accurately, keeping the paperwork right and liaising with internal teams to get issues resolved quickly
• Parts / kit orders: receiving, entering and tracking orders so customers get what they need, when they need it
• Shipping coordination: preparing shipping documents, working with carriers and making sure goods go out on time
• Customer service: answering enquiries, giving order and product information, and escalating anything that needs it
• Supply chain support: helping with stock checks, order scheduling and keeping work flowing between departments

ABOUT YOU

• Previous experience in customer service, order processing, sales support, logistics or a similar admin role
• Organised, accurate and good with detail
• A confident communicator, on the phone and by email
• Happy to work as part of a team, but able to take ownership and get on with things
• Comfortable using IT systems and order processing software
• Manufacturing or engineering background helpful, but not essential

ABOUT THE COMPANY

A family-owned, privately managed business with a great reputation, built on honesty, accountability and looking after its people. Many of the team have been there for years, which says a lot about the place.

INTERESTED?

Click Apply today with your up-to-date CV.