Freight Agent & Administration Specialist

DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.

You name it, we've shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.

Our people are at the heart of what we do, and we're committed to helping our Forwarders to realize their full potential, supported by our own development journey - Certified International Forwarder (CIF).

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognized as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

The Freight Agent & Administration Specialist will be responsible for a variety of roles, from overseeing on-road transport operations to ensure all movements are completed efficiently and in line with company standards, to invoicing customers and reporting functionality.

Acting as a key operational link this role will liaise regularly with operations, internal DHL partners (specifically finance) and customers. This role involves maintaining accurate data within internal systems, ensuring all shipments are processed in accordance with established quality procedures, invoicing customers, and financial reporting, to ultimately deliver excellent service to both external and internal stakeholders.

Key Responsibilities:

• To monitor and administrate freight collections and deliveries, plus manage on the road transport operations to ensure successful completion.
• Liaise with customers on a regular basis to monitor and process consignments and solve any operational problems
• Keep internal communications with other DHL Freight partner as necessary
• Process, maintain and update data on company systems
• Ensure shipping process is carried out in line with the company's processes and quality procedures
• Invoicing customers
• Financial monitoring & reporting
• Contribute to the 'First Choice' continuous improvement program
• Participate in Monthly Team briefing sessions and weekly performance dialog meetings
• Complete all statutory and mandatory training as and when required
• Ensures that all interactions are compliant with The DHL Group Code of Conduct and other compliance requirements e.g. anti-corruption

Skills and Experience:

• Good organizational, IT and communication skills.
• Intermediate use of MS Office Packages - preferred
• Ability to focus on identifying and meeting customer's needs (internal and external)
• Ability to think and act across boundaries (e.g between processes and departments)
• Contributes new ideas and is happy to challenge the status quo
• Challenges self to continually improve in role
• Good communication skills both individually and to internal/external customers
• Be aware of Health and Safety standards, along with a high understanding of dignity and diversity in the workplace.
• Have a methodical and organized approach to work with the ability to think ahead and prioritize tasks.
• One-year Logistics office experience preferred
• One-year administrative experience preferred
• Knowledge of UK/European road transport geography preferred
• Numeracy and literacy skills essential
• Some warehouse interaction required

Benefits:

• A competitive salary
• Generous holiday entitlement
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Training and Development opportunities with a strong focus on internal promotion

Hours/Shift Pattern: 37.5 hours per week, Monday – Friday

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.

What's Next? If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.