Polish & English Speaking Customer Service Administrator, Bellshill, £13.00 per hour (PAYE) Hours: Monday to Friday, 9:00am–3:00pm Benefits * £13.00 per hour, plus holiday pay. * Monday-to-Friday working pattern with weekends free. * Workplace pension following successful completion of probation. * Friendly and supportive team environment. * Varied role offering opportunities to develop customer service and administrative skills. Responsibilities * Handle inbound and outbound customer calls in Polish and English. * Process stationery orders for Polish-speaking customers using an internal database. * Arrange collections and deliveries of PDQ/card payment machines for English-speaking customers. * Deliver excellent customer service across various projects and campaigns. * Maintain accurate customer records and order information. * Complete general administrative duties and support additional projects as required. Requirements * Fluent spoken and written Polish and English. * Previous customer service or call centre experience preferred, ideally one year. * Strong communication and interpersonal skills. * Good organisational skills and excellent attention to detail. * Competent in Microsoft Excel and Word. * Ability to adapt to different projects and customer needs. * Positive attitude and ability to work effectively within a small team. * Administrative experience is advantageous but not essential