Head of Operations | E-commerce | Our client is a fast-growing niche e-commerce fashion retailer, looking to hire a strategic Operations Director to take ownership of distribution and fulfilment through its next stage of growth. This is a hands-on leadership role at a pivotal moment. You'll deliver a major warehouse upgrade project, bring in automation, and build a high-performing team, all while raising service levels and keeping costs under control. What you'll do Set and deliver the end-to-end operations strategy Lead the warehouse relocation and automation programme from plan to go-live Own the fulfilment centre P&L and the KPIs that drive it Build, coach and develop a strong operations team Get more from carrier partnerships and take cost out of the supply chainWhat you'll bring A track record leading operations in a high-growth B2C or e-commerce business Deep expertise in pick-pack-ship fulfilment and logistics Strong commercial acumen and a tech-first approach to problems Hands-on experience of warehouse moves and automation projects A drive for operational excellence and a genuine focus on the customerProcessing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role