IT Support Engineer

JS Legal Recruitment Ltd are excited to be working with a highly regarded law firm based in Braintree. Who have an opportunity for an experienced IT Support Engineer to provide hands – on, front line, support to users of varying skill sets and experience.

If you’re an IT Support Engineer looking for a new career opportunity, we would like to hear from you.

Experience

• To provide technical deskside and remote support to telephone and e- mail requests from users for a PC Hardware, Software, and associated peripherals
• Log support calls and document their outcome to facilitate the resolution of common queries
• Troubleshooting and resolving network connectivity issues
• Managing VOIP and digital phone systems
• Assisting with the maintenance and distribution of software packages, manual and automated
• To redirect or escalate support requests to external IT Consultants if required
• To install and configure operating systems to the standards agreed with the external IT consultants
• To assist in the preparation, installation, and maintenance of the firm’s disaster recovery centre and to assist with and give guidance on the disaster recovery plan
• Setup and management of Android/IOS Mobile phones and their contracts

Skills Required

• Minimum 2 years in an IT Support Engineer role with extensive user and system support experience
• Excellent communication and customer support skills
• Ability to self- manage time and prioritise support tickets based on type and severity of reported incident
• Window Server and Desktop operating systems
• Solid knowledge of Microsoft Office 365 management / Microsoft SQL Server
• Experience with IP Telephony Systems
• Maintenance of Routers and Firewalls
• You will be a team player
• Hours Monday to Friday 9am – 5.30 pm
• 22 days annual leave plus Bank Holiday ,plus extra days given for Christmas closure

Apply Now.