Our client, a well-established business based in Cambridgeshire looking to recruit a Contact Centre Team Leader to join their team on a permanent basis.

Contact Centre Team Leader

St Ives, Cambrideshire

£32,000

37.5 Hours Per Week

About the company

Our client is a leading business within the energy sector, their mission is to provide customers with a straightforward energy source.

Key responsibilities for the Contact Centre Team Leader role:

• Provide day to day leadership, coaching and support to a team of Service Delivery Advisors
• Hold regular 1:1s, development conversations and performance reviews that build capability and confidence
• Give clear, constructive and timely feedback that helps advisors understand strengths, close gaps and grow
• Actively seek feedback from your team and peers to continuously improve your own leadership approach
• Create a culture of accountability, fairness and trust where people feel supported and motivated to deliver their best

Skills and experience

We’re looking for a Contact Centre Team Leader role who has the following:

• A proven experience leading or supervising teams, preferably in a busy contact centre
• A strong track record of delivering performance across service, sales and quality KPIs
• Demonstrated ability to coach, develop and performance manage individuals with clarity empathy
• Excellent communication, influencing and decision-making skills

Sounds like a bit of you? If you are interested in this Contact Centre Team Leader role, please apply today.

Coulter Elite Resourcing is an independent recruitment consultancy acting on behalf of our client. Our areas of recruitment include Commercial, FMCG, Engineering, Technical, and IT. We aim to respond to every application we receive. However, due to the volume of applications, this isn’t always possible. If you have not heard from us within 5 working days, please accept our apologies that your application has been unsuccessful on this occasion.