Head of Operations

London Hybrid Part time

Our client the market leader in protection advice is seeking a highly organised, hands-on, and proactive Head of Operations to support the business through an exciting phase of operational and technology-driven growth.

This role is ideal for someone who thrives on solving operational challenges and is equally comfortable coordinating strategic initiatives whilst getting directly involved in execution and delivery. The role will also involve steady state work supporting the CEO with the day-to-day operations.

Working closely with the leadership team, the successful candidate will oversee and help drive the implementation of multiple operational and technology initiatives designed to improve efficiency, scalability, reporting, workflows, and customer experience across the business. The role will also involve steady state work supporting the CEO with the day-to-day operations.

They are looking for someone who is a genuine “doer”, highly organised, detail-oriented, and willing to get stuck in operationally to ensure projects are delivered successfully.

Key Responsibilities

• Operational Transformation & Workflow Improvement
• Technology & Systems Delivery
• Project Management & Coordination
• Reporting & Operational Oversight

Team & Stakeholder Collaboration

About You

• Highly organised with exceptional attention to detail
• Practical, proactive, and execution-focused
• Comfortable managing multiple moving priorities simultaneously
• A strong communicator who can coordinate across technical and non-technical stakeholders
• Happy operating both strategically and hands-on operationally
• Naturally accountable with a strong sense of ownership
• Calm under pressure and solutions-oriented

Skills & Experience

Essential

• Experience in operations, transformation, project management, or operational delivery roles
• Strong organisational and coordination skills
• Experience overseeing implementation of operational or technology initiatives
• Ability to manage multiple projects and stakeholders simultaneously
• Experience improving operational workflows and processes
• Strong problem-solving and prioritisation skills
• Excellent communication and follow-through

Desirable

• Experience within financial services, insurance, wealth management, or professional services
• Experience working in founder-led or growth-stage businesses
• Exposure to CRM, workflow, reporting, or operational systems implementations
• Familiarity with project management or workflow tools such as Jira, Asana, or Trello
• Experience supporting operational scaling and business transformation initiatives

Part-time role

Hybrid working model

Regular office presence in London required

Flexible structure for the right candidate

This is an opportunity to play a key operational role within a growing business undergoing significant operational and technology transformation. You will work closely with leadership and have genuine influence over how the business scales, operates, and evolves going forward.