Job Title: Customer Service Administrator

Salary: Up to £28,000

Location: Huddersfield

Our client is currently looking for an experienced Logistics Coordinator to join the team on a permanent basis. An excellent opportunity supporting the wider team from processing customer orders to liaising with the production & logistics team to ensure goods get out the door on time.

Duties:

• Liaise with third-party logistics partners to coordinate and arrange on-time in full deliveries to site
• Send order confirmations to customers and advise of any changes to orders and delivery schedules
• Collaborate with colleagues to streamline administrative and logistics processes
• Maintain Warehouse calendar for both goods received and outbound deliveries
• Raise Purchase orders for goods and transport
• Proactively support Sector Managers with daily tasks, enquiries, quotations and orders.
• Ensure that all required information is recorded within CRM.
• Provide pricing, tenders and quotations for manufactured products, bought in products / services and suggest alternative products and prices against competitor products.
• Regularly follow up quotations, update CRM in agreement with the relevant Sector Manager.
• Become competent in product costing and pricing using pricelist.
• Support and deputise for Sector Managers in their absence
• Work in conjunction with Sector Managers to assist in projects and identify qualified leads to input onto the CRM system
• Sales order processing – receive and process customers’ orders: liaise with finance, production departments and coordinate deliveries to provide an on time, fully invoiced customer service.
• Liaise with Supply Chain for DIR (direct to site) product costs
• Work collaboratively with department managers and support team members to ensure excellent customer service, identify opportunities for continuous improvement and help troubleshoot problems
• Work in compliance with the Company’s QA procedures
• Effective interdepartmental communication to ensure excellent customer service
• To fully understand and respond to client needs by building and maintaining relationships and providing excellent customer service 

INDAB