A returning client of mine working with the public sector is looking for a proactive and performance-driven Incentive Team Supervisor (Debt Recovery Supervisor) to support the Operations Manager in leading and developing a small team of Recovery Officers focused on maximising income through incentive-based recovery activity.

This role will play a key part in ensuring delivery against client KPIs, supporting accurate and timely reporting, and driving a high-performance culture within the team. You will be responsible for day-to-day supervision, coaching, and quality assurance, while also supporting continuous improvement across processes and reporting.

This is an excellent opportunity for someone looking to step into a leadership role or build on existing supervisory experience within a fast-paced, target-driven environment

Key tasks and responsibilities:

•  Lead, support and motivate a team of up to 5 Recovery Officers to deliver against performance targets and KPIs

•  Monitor team performance, quality, and productivity, taking proactive action to address underperformance

•  Conduct regular 1-2-1s, coaching sessions, and performance reviews to support development and accountability

•  Ensure all recovery activity is completed in line with contractual requirements, policies, and legislation

•  Support the Operations Manager with performance reporting, MI validation, and identifying trends or risks

•  Carry out quality assurance checks to ensure accuracy, consistency, and compliance across the team

•  Support onboarding and training of new starters, ensuring knowledge transfer and capability building

•  Act as first point of escalation for team queries and complex cases

•  Contribute to continuous improvement initiatives, including process enhancements and reducing single points of failure

•  Maintain strong working relationships with internal stakeholders and support client deliverables where required

Essential Skills and Attributes:

•  Previous experience in a supervisory or senior officer role within a target-driven environment

•  Strong understanding of debt recovery processes (ideally within Local Government – CTAX, NNDR)

•  Experience of working to and achieving performance targets and KPIs

•  Proven ability to coach, support and develop team members

•  Strong organisational skills with the ability to manage multiple priorities

•  Good analytical skills with the ability to interpret performance data and identify trends

•  Competent in Excel and operational systems

•  Strong communication skills, both written and verbal

•  Ability to work collaboratively and support a high-performance team culture

Please contact Vinny at the Staines office for more info