Incentive Manager

Hours: Full time (37 hours)

Salary: £35,530 - £42,361 (depending on experience)

Location: Remote

Main duties of the job:

• Lead, manage and motivate the Incentives team to deliver against contractual KPIs and financial targets
• Ensure accurate and timely production of mid-month and end-of-month incentive reporting across all contracts
• Monitor and drive performance across CTAX and NNDR arrears, identifying risks and implementing corrective actions
• Oversee and validate incentive calculations, ensuring transparency and auditability
• Work closely with operational teams (Recovery / R&B) to align activity and maximise collection outcomes
• Manage team performance through regular 1:1s, reviews and coaching
• Support recruitment, onboarding and development of team members
• Handle escalations, client queries and complaints relating to incentive activity
• Ensure all processes are documented, standardised and not reliant on single individuals
• Identify and implement improvements to reporting, automation and data processes
• Support client meetings, providing insight and performance narratives where required
• Ensure compliance with the organisations policies, procedures and data handling standards

The successful candidate must have proven experience in a leadership role within debt recovery / revenues / local government services