Customer Service Supervisor | North Glasgow | £35,000–£37,000 | Permanent

About the Role

Signature Recruitment are delighted to be partnering with a well-established organisation to recruit a Customer Service Supervisor for their branch in North Glasgow.

This is a permanent, hands-on leadership role where you’ll supervise a customer service team, ensuring customers receive a consistently high standard of service while also driving improvements to processes, systems and ways of working.

Key Responsibilities

• Lead and support a customer service team, setting clear expectations and workloads
• Oversee day-to-day customer enquiries and transactions across hire and sales activity
• Ensure customer systems are kept accurate and up to date
• Monitor service levels and support improvements against agreed SLAs
• Support process improvements and the implementation of new systems

What We’re Looking For

• Proven experience supervising or leading a customer service team
• Experience working in fast-paced, service-led environments
• Strong organisational skills
• Confidence using customer service systems and Excel-based reporting
• A proactive, hands-on approach

Location & Working Hours

• 37.5 hours/week
• North Glasgow
• Hybrid working (after an initial period full time on site to embed)
• Why Join?
• You’ll be joining a forward-thinking organisation that values collaboration, flexibility and continuous improvement. The role offers a competitive salary, a strong benefits package, and the opportunity to genuinely influence how customer service is delivered.

Call to Action

If you’re a Customer Service Supervisor looking for your next step, I’d love to hear from you. Apply now or contact me, Jasmine at Signature Recruitment, for a confidential discussion.