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General Freight Forwarder

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Our client, a freight forwarder is looking for a General Freight Forwarder to join their office in Tilbury.

Job Overview

We are seeking an experienced Freight Forwarder with a strong background in ocean freight operations. The successful candidate will be responsible for managing end-to-end shipments, coordinating with carriers and clients, and ensuring efficient, compliant, and cost-effective movement of cargo.

Key Responsibilities
  • Coordinate and manage international ocean freight shipments, including FCL and LCL movements
  • Handle RoRo shipments (vehicles, machinery, project cargo), including booking, documentation, and tracking
  • Liaise with shipping lines, port agents, and hauliers to ensure smooth cargo movement
  • Prepare and process shipping documentation (e.g. Bills of Lading, commercial invoices, packing lists)
  • Monitor shipments and proactively resolve delays or issues
  • Maintain strong relationships with clients, suppliers, and partners
  • Update internal systems with shipment milestones and documentation
  • Ensure high levels of customer service and communication throughout the shipment lifecycle
Key Requirements
  • Proven experience in freight forwarding, with a focus on ocean freight
  • Hands-on experience with RoRo shipments (vehicles, heavy equipment, or project cargo)
  • Strong knowledge of shipping documentation and customs procedures
  • Experience working with shipping lines and port operations
  • Strong organisational and multitasking skills
  • Excellent communication and customer service abilities
  • Ability to work under pressure and meet tight deadlines
  • Proficiency in freight/logistics software and Microsoft Office