About the Role

We are seeking an experienced and highly motivated Field Operations Manager to lead and deliver UAV field operations across a wide range of applications.

This is a hands-on leadership role responsible for managing operational delivery in the field, including demonstrations, training, technical support, and system trials. You will oversee a team of pilots and technicians while ensuring high standards of safety, compliance, and customer satisfaction.

The role requires a proactive, organised individual with strong technical awareness and the ability to operate effectively in dynamic, real-world environments.

Key ResponsibilitiesOperations & Project Delivery

• Plan, coordinate, and execute field operations including:
• system demonstrations
• customer deployments
• field service, maintenance, and repairs
• research and development trials
• Develop operational plans considering airspace restrictions, regulatory requirements, and client needs
• Coordinate approvals and logistics to ensure successful delivery of field activities

Team Leadership

• Lead, mentor, and manage a team of UAV pilots and technical specialists
• Promote a strong culture of safety, performance, and continuous improvement
• Ensure all team members are trained and competent in both operation and maintenance of systems

Customer Engagement & Support

• Act as the primary point of contact for customers requiring:
• service and maintenance
• operational support
• technical guidance
• Manage inbound and outbound enquiries, ensuring timely and accurate responses
• Build and maintain strong relationships with clients and partners

Training & Capability Development

• Coordinate and deliver training for:
• internal personnel
• external customers
• Ensure all operators meet required competency and compliance standards

Compliance & Safety

• Maintain strict adherence to UAV regulations and operational safety standards
• Implement and enforce company procedures and best practices across all field activities
• Manage risk and incident response in operational environments

Skills & ExperienceEssential

• Proven experience in operations management, field service, or project delivery
• Strong leadership and team management experience
• Excellent organisational and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and attention to detail

Technical / Industry Background

• Experience in aviation, UAV/drone operations, or technical field services
• Understanding of flight operations, safety, and regulatory frameworks
• Background in engineering (mechanical, electronic, or software) or technical systems

Desirable

• UAV piloting experience and/or relevant certification (e.g. GVC or equivalent)
• Experience with:
• drone systems and payloads
• field-based testing or deployments
• international operations
• Knowledge of drone regulations and compliance