Operations Manager – Logistics/Fulfilment/Ecommerce

Thurrock

Salary up to £60k base Plus Company Car & Benefits

Our client is a major player in the International Distribution Market with a large

number of Branches across the UK.

The Role:

As the Operations Manager within the Retail Division, you will be responsible for overseeing and optimising end-to-end logistics and fulfilment operations within a fast-paced eCommerce and pallet network environment. You will take full ownership of daily operational performance across warehousing, distribution, and transport, ensuring that all customer orders are processed, handled, and delivered efficiently, accurately, and on time with the Retail Division.

Responsibilities:

• Manage pallet network activities, ensuring timely collection and delivery performance
• Monitor and improve operational KPIs such as OTIF (On Time In Full), order accuracy, and turnaround times
• Ensure efficient route planning and load optimisation for pallet shipments
• Act as the main point of contact for pallet network partners and third-party carriers
• Monitor carrier performance and service level agreements (SLAs)
• Resolve escalations related to delays, damages, or lost goods

What You’ll need to Succeed:

• Proven experience in an Operations Manager or similar role within eCommerce, logistics, or pallet network distribution
• Strong understanding of pallet networks and Ecommerce operations
• Excellent leadership and team management skills
• Strong analytical and problem-solving abilities
• Ability to work in a fast-paced, high-volume environment
• Knowledge of health & safety regulations
• Have a good understanding of Customs Knowledge

Apply Vicky