To undertake proactive claims handling and progression of Subsidence Claims instructed by our clients on behalf of Policyholders.

Key Responsibilities

The role holder will be required to:

• Pro-actively Manage Subsidence claims through to completion
• Regularly update Clients, Policyholders and their agents
• Assist the field team in completing, reports, tasks and answering calls where necessary
• Ensure referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis
• Maintaining claims on DSAS to the highest possible standard
• Managing identified and reported problems within set timescales to ensure adherence to group processes
• Provide support to the DS&S office team in the absence of other staff or in periods of extreme volume
• Maintain a high level of personal competence
• Adhere to Company systems and procedures
• Actively promote the principle of Treating Customer Fairly
• Respond to requests and tasks set by the Team Leader or Head of Subsidence and Surveying
• Undertake any other tasks that are reasonably assigned to you from time to time

The above is not an exhaustive list and may change with the overall business objectives of the Company.
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Skills, Knowledge & Expertise

This position would suit someone with:

• Some knowledge and understanding of Subsidence in relation to insurance claims
• Some knowledge or experience of managing technical building claims
• Some knowledge and understanding of Claims Handling
• Excellent telephone skills
• Experience and Understanding of Customer Service 
• Excellent computer literacy
• Articulation and good communication skills
• Flexibility and adaptability
• The ability to organise own workload
• The ability to work in a fast paced and changing environment

Job Benefits

Career & Purpose 

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications 
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups 
• Employee volunteering programme 

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme 
• Lease car salary sacrifice
• Davies Incentive Plan 
• Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing 

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline 
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day 
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan