Operations Manager / Senior Office Manager

Property Sector

Hertfordshire (within 45 mins of Broxbourne)

Circa £45,000 per annum + performance-related bonuses

A highly successful and growing property business is seeking a confident and commercially minded Operations Manager to work closely alongside the Managing Director in a pivotal, newly created role.

With multiple offices and a strong reputation in the market, this is an excellent opportunity to join a forward-thinking company where you will play a key part in supporting continued growth and improving overall business performance.

This position would suit an experienced Operations Manager or a highly capable Office Manager / Senior PA from within the property sector who is looking to take the next step in their career.

The Role

Working directly with the Managing Director, you will be responsible for supporting the day-to-day operations of the business across multiple offices, ensuring everything runs efficiently and effectively.

Key responsibilities include:

• Overseeing the daily operations across three offices
• Reviewing and improving internal processes and systems
• Identifying efficiencies and supporting cost-saving initiatives
• Assisting with HR matters, including employee relations and performance monitoring
• Carrying out final checks on payroll and commission structures
• Managing compliance processes, including AML and regulatory requirements
• Maintaining records relating to company vehicles and insurance policies
• Monitoring staff performance and supporting management with accountability
• Producing reports on operational performance and business profitability
• Managing office resources, equipment, and supplies
• Overseeing petty cash and general office expenditure
• Supporting the implementation of new systems and business initiatives
• Acting as a key liaison between teams and senior leadership

About You

• Previous experience within the property / estate agency sector is essential
• Strong background in operations, office management, or senior administrative roles
• Highly organised with excellent attention to detail
• Commercially aware with the ability to identify improvements
• Confident, proactive, and able to work closely with senior leadership
• Strong communication skills with the ability to build relationships across the business
• A hands-on approach with a flexible, can-do attitude
• Able to handle confidential information with discretion
• Full UK driving licence and access to your own vehicle
• Based within a commutable distance of Broxbourne (max 45 minutes)

What’s on Offer

• Salary circa £45,000 depending on experience
• Performance-related bonus structure
• Additional discretionary bonuses for ideas that improve efficiency or reduce costs
• Opportunity to work closely with senior leadership and influence business operations
• Long-term career opportunity within a stable and expanding company

This is a fantastic opportunity to join a growing business in a role where your contribution will have a real and visible impact.